Bungie recently received a letter from one of their fans (Timothy) requesting that a defective "Halo 4" disc he received as a gift be replaced. However, Bungie parted ways with the Xbox-exclusive franchise in 2011, leaving 343 Industries in control of Master Chief's destiny. You can see their response to the request in the video above.
Yep, because the folks at Bungie are just so darn nice, they replaced the defective “Halo 4” disc even though they did not make the game. Pretty nice, right?
Be sure to keep an eye out for the man's mysterious third arm around the 1:20 mark.